FAQ
Got questions? We’ve got answers. Below are the things customers ask us most. If you don’t find what you’re looking for, our team is always happy to help.
Ordering & Payment
How do I place an order?
Browse our catalog, add items to your cart, and check out. You’ll receive an email confirmation immediately and a shipping notification with tracking once your order is on its way. Firearms require an FFL transfer — see our FFL Transfer Info page for details.
Do I need an account to order?
No — you can check out as a guest. Creating an account, however, makes it easy to track orders, view your history, and reorder. Create an account here.
What payment methods do you accept?
We accept major credit and debit cards and other secure payment options shown at checkout. All transactions are encrypted and processed securely.
Can I cancel or change my order?
Contact us as soon as possible. If your order hasn’t shipped yet, we can usually cancel or adjust it. Once shipped — or once a firearm has been sent to your FFL — standard return rules apply.
Firearms & FFL Transfers
Can you ship a firearm directly to my home?
No. Federal law requires all firearms to ship to a licensed FFL dealer, where you complete a background check and paperwork before taking possession. Full details are on our FFL Transfer Info page.
How do I choose an FFL dealer?
Pick a local gun shop, range, or sporting goods store that offers transfer services and confirm they’ll accept a shipment for you. Need help? Contact us and we’ll help you find one.
Is there a fee for the transfer?
Your receiving FFL dealer sets and collects a transfer fee (commonly $20–$50) directly from you. It is not included in your Raincross Armory order total.
What are the age requirements?
You must be at least 18 to purchase long guns and rifle/shotgun ammunition, and at least 21 for handguns and handgun ammunition. You must also pass a background check and meet all state and local requirements.
Shipping & Delivery
How much does shipping cost?
Shipping is calculated at checkout based on your items and destination. Orders over $149 qualify for free standard shipping on eligible non-firearm items. See our Shipping Policy for full details.
How long will my order take?
In-stock orders process in 1–2 business days, and standard delivery typically takes 3–7 business days after shipping. Expedited options are available at checkout.
Do you ship ammunition?
Yes, where legal. Ammunition ships ground only, requires an adult signature, and cannot be shipped to states or localities that prohibit direct-to-consumer sales.
Do you ship to my state?
We ship to all 50 states, subject to state and local restrictions on certain products. If an item can’t legally ship to your address, we’ll notify you and refund it in full.
How do I track my order?
Use the tracking link in your shipping email, or log in and visit your order history. See our Order Tracking page for step-by-step help.
Returns & Warranty
What is your return policy?
Most unused, non-firearm items may be returned within 30 days in original condition. Transferred firearms, ammunition, and certain regulated items cannot be returned. Full details on our Returns & Exchanges page.
Can I return a firearm?
Once a firearm has been transferred to you, the sale is final under federal law and it cannot be returned. Always inspect your firearm at the dealer before completing the transfer.
My item is defective — what do I do?
Non-firearm defects: contact us for a resolution. Firearm defects are covered by the manufacturer’s warranty — contact the manufacturer, or reach out and we’ll help direct you.
Still Have Questions?
Our team is here to help with anything we didn’t cover.
Information on this page is provided for general guidance and may be updated to reflect changes in law or policy. Last reviewed 2026.