Returns & Exchanges

Your satisfaction matters to us. We stand behind everything we sell and want you to be confident in your purchase. Because we deal in firearms and regulated products, some items follow special return rules required by law — please read the guidelines below carefully.

Standard return window: 30 days. Most non-firearm, unused items in original, unopened packaging may be returned within 30 days of delivery for a refund or exchange.

Firearms — All Sales Are Final

Important: Once a firearm has been transferred to you and the background check is complete, the sale is final and the firearm cannot be returned to Raincross Armory. This is federal law — a transferred firearm is legally a used firearm, and we cannot accept it back.

Before you accept the transfer

We strongly encourage you to inspect your firearm carefully at your FFL dealer before completing the transfer. If you discover the wrong item, visible damage, or a manufacturing defect at that time, do not accept the transfer — have the dealer refuse it and contact us immediately so we can make it right.

Defective firearms

If a firearm develops a mechanical defect after transfer, it is covered by the manufacturer’s warranty. Contact the manufacturer directly for warranty service, or reach out to us and we’ll help point you to the right resource. Warranty defects are handled by the manufacturer, not by return to Raincross Armory.

Ammunition, Magazines & Regulated Items

For safety and legal reasons, the following cannot be returned once shipped: ammunition, primers, powder, loaded magazines, and other hazardous or regulated materials. If any of these arrive damaged or incorrect, contact us within 48 hours with photos and we’ll resolve it.

Non-Firearm Products

Optics, holsters, apparel, cleaning gear, accessories, and other non-regulated items may be returned within 30 days if they are:

Unused and in original, resalable condition
In the original manufacturer packaging with all tags, manuals, and accessories
Free of wear, mounting marks, or modification

Mounted or dismounted optics, installed parts, and items showing use may not qualify for return. Please test-fit before installing whenever possible.

How to Start a Return

Contact us with your order number and the item(s) you’d like to return or exchange.
We’ll confirm eligibility and email you a Return Merchandise Authorization (RMA) and instructions.
Pack the item securely in its original packaging and include the RMA.
Ship it back using a trackable method. We recommend insuring your return.

Please note: Returns sent without an RMA may be delayed or refused. Do not ship firearms back without contacting us first.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Original shipping charges are non-refundable, and return shipping is the customer’s responsibility unless the return is due to our error or a defective product. A restocking fee may apply to opened or non-defective returns.

Exchanges

Want a different size, model, or color? Start a return for the original item and place a new order for the item you want — this is the fastest way to get the correct product to you. If you need help, we’re happy to coordinate it for you.

Order Cancellations

Need to cancel? Contact us as soon as possible. If your order hasn’t shipped yet, we can usually cancel it for a full refund. Once an order has shipped — or a firearm has been sent to your FFL — standard return rules apply.

Start a Return

This policy is provided for convenience and may be updated to reflect changes in law. It does not limit rights you may have under applicable consumer-protection statutes. Last reviewed 2026.